General Terms and Conditions
I. SCOPE OF APPLICATION, GENERAL
- These General Terms and Conditions (hereinafter: “GTC B2B Online Shop”) of Münzinger + Frieser Holding GmbH, Olgastraße 14–26, 72770 Reutlingen (hereinafter: “Seller” or “we”), apply to all transactions for the delivery of goods to the customer, which the customer has concluded using our online store, available at https://www.muenzinger.shop.
- The scope of application of these GTC B2B Online Shop is limited to contracts with entrepreneurs, legal entities under public law or a special fund under public law. These GTC B2B Online Shop do not apply to transactions with consumers within the meaning of Section 13 of the German Civil Code (BGB).
- These GTC B2B Online Shop apply exclusively. We hereby object to the inclusion of any terms and conditions of the customer that conflict with, supplement or deviate from our GTC B2B Online Shop. These shall also not apply if we carry out the customer’s delivery with knowledge of or without express objection to deviating terms and conditions of the customer.
- Individual agreements made with the customer in individual cases (including collateral agreements, supplements and amendments) shall in any case take precedence over these GTC B2B Online Shop. A written contract or our written confirmation shall be authoritative for the content of such agreements.
- These GTC B2B Online Shop also apply to future transactions between the seller and the customer without the need for renewed inclusion.
- Legally relevant declarations and notifications which the customer may have to make to us after conclusion of the contract (e.g. setting of deadlines, notification of defects, etc.) must be made in writing to be effective.
- Rights to which the seller is entitled under statutory provisions or other agreements over and above these GTC B2B Online Shop remain unaffected.
- If provisions of these GTC B2B conflict with our General Terms and Conditions of Sale and Delivery (national) and/or (international), the provisions of these GTC B2B shall take precedence in case of doubt.
II. REGISTRATION
The customer can voluntarily register as a customer and create a customer account by registering. The customer’s personal data is processed as part of the registration process. The data processing is our
Privacy policy for customers. Registration is only possible if the customer has taken note of our GTC B2B Online Shop Privacy Policy and has accepted the GTC B2B Online Shop.
III. STORAGE OF THE CONTRACT TEXT, DATA PROTECTION
- The text of the contract is stored internally by us.
- The text of the contract can no longer be retrieved by the customer after the order process has been completed. However, the customer can save the order data by saving and printing the data summarized on the last page of the order overview using the functions of his Internet browser. In addition, the order data is stored in the customer’s customer account.
- Alternatively, the customer has the option of waiting for the automated confirmation of receipt, which the seller sends immediately after completion of the order by e‑mail to the e‑mail address provided by the customer during the ordering process, which can then be printed out or saved with the customer’s respective e‑mail program. The order confirmation also contains a version of these GTC B2B Online Shop.
- We process your personal data in compliance with the statutory provisions of the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). Details can be found in our data protection information sheet for customers.
IV. CONCLUSION OF CONTRACT
- The presentation and advertising of articles on the website does not constitute a binding offer to conclude a purchase contract.
- The following technical steps lead to an order:
- The customer can select goods from the range on the website without obligation. The customer can choose the quantity of the selected goods. The customer can collect the selected goods in a virtual shopping cart using the “Buy” button. All prices are subject to statutory VAT. shown. The customer can view its contents at any time by clicking on the “Shopping cart” button. The customer is also shown the shipping costs in the shopping cart.
- The customer can remove individual products from their shopping cart at any time or empty the shopping cart completely.
- The customer can also enter a voucher code in the shopping cart.
- To initiate the ordering process, click on the “Continue to checkout” button.
- The customer is then asked to enter their personal data (title, first and last name, delivery and billing address, e‑mail address, etc.). If the customer is registered, they can log in. The customer is free to decide whether or not to create a customer account.
- The customer must then check a box to confirm that they have taken note of the available GTC B2B Online Shop and the Privacy Policy and that they agree to the validity of the GTC B2B Online Shop.
- Clicking on “Next” takes the customer to the order overview. There you have the opportunity to check what the customer wants to order. Changes can be made by deleting or changing the quantity. If the customer wishes to cancel the order process completely, they can close the browser window at any time. These processes are non-binding.
- The customer must also select the payment method. They can choose between prepayment, invoice, Mastercard or Visa.
- By submitting an order via the website by clicking on the button “Order with obligation to pay”, the customer places a legally binding order. The customer is bound to the order for a period of two weeks after placing the order.
- The confirmation of receipt of the order follows immediately after the order has been sent (“confirmation of receipt”), in which the customer’s order is listed again and which the customer can print out using the “Print” function of his e‑mail program. This automatic e‑mail does not constitute a binding acceptance of the order.
- A contract with the seller is concluded at the latest upon receipt of the goods. The contract text will be sent to the customer on a permanent data carrier (e‑mail or paper printout) as early as in the confirmation of receipt, but at the latest upon delivery of the goods. The text of the contract is stored in compliance with data protection regulations.
- The German language is expressly available for the conclusion of the contract.
V. CONTENT OF THE CONTRACT, ADJUSTMENT OF THE CONTRACTUALLY OWED PERFORMANCE, PARTIAL DELIVERY, DEFECTS OF TITLE
- The contractually owed service is determined by the agreement made, in particular the order confirmation.
- The agreement of a guarantee or the assumption of a procurement risk must be in writing to be effective.
- The contractually owed service shall be free of defects of title, provided that a third party cannot assert any claims against the customer in this respect in the territory of the Federal Republic of Germany. We only owe freedom from third-party rights in relation to other countries if we have confirmed this in writing.
- Subsequent changes or adjustments to the service owed by us are permissible, provided they are customary in the trade or technically necessary and do not unreasonably burden the customer.
- We are entitled to make partial deliveries, provided this is not unreasonable for the customer. A partial delivery is not unreasonable in particular if the partial delivery can be used by the customer as intended and the delivery of the remaining ordered goods is ensured and the customer does not incur any significant additional work or additional costs as a result of the partial delivery.
VI. DELIVERY PERIOD, RESERVATION OF SELF-DELIVERY, FORCE MAJEURE AND RIGHT OF WITHDRAWAL
- Unless otherwise agreed in individual cases, any deadlines and dates for the provision of services are approximate.
- The commencement of an agreed period for the provision of services shall be subject to the clarification of all technical issues. The period for the provision of services shall not begin to run before the customer has fulfilled his obligations to cooperate in this respect.
- An agreed period for the provision of services shall not commence if the customer has agreed an advance performance obligation, such as the payment of a deposit, before the customer has fulfilled the advance performance obligations incumbent upon him.
- We are entitled to the defense of non-performance of the contract.
- An agreed deadline or an agreed date for the provision of services is subject to the reservation of complete and timely delivery by our contractual partners (reservation of self-supply). This shall not apply if it is clear from the contractual agreement that we have assumed a procurement risk or if there is a case of an unlimited generic debt. Furthermore, our obligation to perform shall not lapse due to the reservation of self-supply if we have not concluded a congruent hedging transaction with our suppliers with regard to the performance to be rendered in relation to the customer or have culpably caused the non-fulfillment of this congruent hedging transaction ourselves. The seller shall inform the customer immediately if the performance of the congruent hedging transaction is not available.
- In the event of force majeure, the deadline for performance shall be extended accordingly. Excluded from this are those cases in which the existence of a case of force majeure and its duration have no influence on the period of service provision. The duration of the impediment and a reasonable start-up time shall be taken into account when determining the reasonable extension of the deadline for performance. Cases of force majeure shall also include events unforeseeable at the time of conclusion of the contract, such as energy and raw material shortages, strikes, lockouts, official measures, terrorist attacks and war. The seller shall inform the customer immediately of the existence of force majeure and the expected end of this circumstance. If the state of force majeure lasts continuously for more than three months or if the delivery date is extended by more than four months due to several circumstances of force majeure, both the customer and the seller are entitled to withdraw from the contract. In the event of force majeure, the assertion of claims for damages and other claims is excluded. The obligation to provide consideration shall lapse and any advance payments already made shall be refunded. The provisions of this clause shall apply accordingly if the circumstances occur at a subcontractor and affect the delivery to the Seller.
- Claims for damages due to non-compliance with the deadline for performance shall be governed by XII. Liability.
VII. TRANSFER OF RISK
- Unless otherwise agreed in individual cases, the risk of accidental loss – even in the case of carriage paid delivery – shall pass to the customer when the goods are made available to the customer at our place of business (Incoterms 2020 EXW Reutlingen).
- If the customer does not accept the goods declared ready for delivery at the time of delivery, the risk of accidental loss shall pass to the customer at the time of delivery; however, we shall take out any insurance requested by the customer at the customer’s request and expense.
VIII. DEFAULT OF ACCEPTANCE, DAMAGE CAUSED BY DELAY
- If the customer does not accept the goods on time or is otherwise in default of acceptance, the customer shall owe the seller an amount of 0.1% of the order value concerned for each working day or part thereof, up to a maximum of 5% of the order value concerned.
- The customer shall be entitled to provide evidence of lower or no damage, and the seller shall be entitled to provide evidence of higher damage.
IX. PRICES, TERMS OF PAYMENT
- All prices are net prices and do not include the VAT applicable at the time of delivery and Ex Works (Incoterms 2020 EXW Reutlingen).
- All other costs incurred, in particular for the processing of payment, transportation/freight, import and export duties and fees, shall be borne by the customer.
- The customer can pay by invoice, prepayment, PayPal or credit card (Mastercard, VISA).
- Unless otherwise agreed, payments are due net immediately upon transfer of risk. Payments are to be made at the seller’s registered office in Reutlingen. The costs and risk of payment shall be borne by the customer.
- The deduction of discounts requires a separate agreement in each individual case.
- Checks and bills of exchange are not accepted.
X. FAULTS
- The customer is responsible for inspecting the goods received within three working days of the transfer of risk to ensure that they are free of defects.
- If a defect is discovered, it must be reported within three working days of its actual discovery. This applies irrespective of whether this is the case in the context of the investigation pursuant to para. 1 was detected or discovered at a later date.
- Any defects discovered must be reported to us at least in text form. The complaint must include a detailed description of the suspected causes and effects. Suitable documentation material, in particular in the form of photographs, shall be made available to us on request.
- If the customer fails to comply with his obligation to inspect and give notice of defects, the service shall be deemed approved and he shall not be entitled to any warranty rights. This shall not apply if we have fraudulently concealed the defect or if the exclusion would be incompatible with the provisions of a guarantee.
- The customer is obliged to bear the costs incurred by us in connection with a culpably made unjustified notice of defects.
- The time limits of para. 1 and 2 shall not commence until the customer has received the documentation, insofar as documentation is owed by us.
XI. WARRANTY
- In the event of poor performance on our part, i.e. if the actual performance falls short of the contractually owed performance (defectiveness), the customer’s claims shall be governed by the following provisions.
- Initially, the customer shall only be entitled to demand that we remedy the defective performance (rectification of defects) within a reasonable period of time. We shall be responsible for selecting the type of defect rectification through which we provide the rectification of the defective performance, essentially rectification or replacement delivery. For the purpose of remedying defects, the customer must grant us or third parties commissioned by us access to the goods and support any measures that become necessary and required. We shall bear the necessary costs of remedying the defect. We shall not be liable for any additional expenses incurred as a result of the goods being taken to a place other than the original destination.
- If the seller fails to remedy the defect within a reasonable period of time or if the type of remedy chosen by us does not result in freedom from defects, the customer shall be entitled to reduce the purchase price.
- In principle, the customer is only entitled to withdraw from the contract
a. in the event of a material breach of contract and
b. only if the defect has not been remedied within the reasonable period or has not resulted in freedom from defects.
Lit. b. does not have to be fulfilled for withdrawal from the contract if the rectification of the defect is unreasonable for the customer due to the circumstances of the individual case or will obviously be unsuccessful. - The customer is also entitled to withdraw from the contract if the seller does not provide the service in the event of non-compliance with a delivery deadline or delivery date agreed as binding, despite setting a further reasonable deadline, which as a rule may not be less than two weeks.
- The customer is obliged to assert the claims pursuant to para. 2–5 within a reasonable period of time. He must request the seller to carry out the actions in writing.
- If the non-performance or defective performance relates only to a part of the delivery, the claims under para. 2 and 3 only with regard to the part affected by the non-performance or poor performance. Withdrawal from the entire contract (Clauses 4 and 5) can only be declared in such a case if the incompleteness of the delivery or the only partial delivery in accordance with the contract constitutes a material breach of contract in itself.
- Warranty claims – with the exception of claims for damages – are time-barred in deviation from § 438 para. 1 No. 3 BGB within twelve months of the transfer of risk. This does not apply to fraudulently concealed defects or other mandatory statutory provisions.
- The aforementioned claims for poor performance due to improper handling by the customer or disregard of the instructions for use are excluded.
- For the assertion of claims for damages due to defects, XII. Liability.
- This shall not affect the provisions on supplier recourse in accordance with. §§ Sections 445a, 445b BGB.
XII. LIABILITY
- The seller shall be liable in accordance with the statutory provisions in the event of culpable breach of duty for all damages arising from injury to life, limb or health.
- The Seller shall be liable in accordance with the statutory provisions in the event of culpable breach of material contractual obligations. However, liability is limited to the foreseeable damage typical for the contract if the seller does not breach essential contractual obligations intentionally or through gross negligence. Material contractual obligations are those that are absolutely necessary to achieve the purpose of the contract and on the fulfillment of which the customer may rely.
- The seller shall be liable for grossly negligent and intentional breach of non-essential contractual obligations.
- The Seller shall be liable in accordance with the provisions of the applicable product liability law.
- If a contractual guarantee has been agreed, the seller shall be liable in accordance with the guarantee declaration.
- Liability is otherwise excluded.
- Insofar as our liability is limited or excluded on the basis of the preceding paragraphs, this shall also apply to the liability of our legal representatives and vicarious agents, including our employees and staff.
XIII. SUPPORT IN PRODUCT LIABILITY CASES
- The customer will not modify products with regard to safety-relevant aspects. In particular, he will not change or remove existing warnings about the dangers of improper use. In the event of a breach of this obligation, the customer shall indemnify the seller internally against third-party product liability claims, unless the customer is not responsible for the defect giving rise to the liability.
- If the Seller is obliged to initiate measures, in particular to issue a product warning or to recall a product, the Customer shall support the Seller to the best of its ability.
- The customer shall inform the seller immediately in writing of any risks of which it becomes aware.
XIV. SET-OFF, RIGHT OF RETENTION
- The customer may only offset undisputed or legally established claims.
- For the exercise of a right of retention, para. 1 accordingly.
- 1 and 2 shall not apply if this would prevent the customer from asserting a claim that is closely synallagmatically linked to the claim asserted by us.
XV. PROHIBITION OF ASSIGNMENT
- The customer may only transfer rights and obligations arising from this agreement to third parties in whole or in part with our prior written consent.
- 1 does not apply to the assignment of a claim for payment within the meaning of Section 354a HGB.
XVI. RESERVATION OF TITLE
- Goods delivered by us shall remain our property until full payment of all claims arising from the business relationship (reserved goods). The customer is entitled to dispose of the reserved goods in the ordinary course of business. In the case of a current account, the reserved property serves as security for the balance claim in our favor.
- The customer is obliged to insure the reserved goods adequately against fire, water and theft at his own expense.
- The processing or transformation of the reserved goods by the customer shall always be carried out on our behalf. If goods subject to retention of title are processed with other items not belonging to us to form a new item, we shall acquire co-ownership of the new item. The co-ownership share is measured according to the value of the reserved goods in relation to the value of the other processed or transformed items at the time of processing or transformation.
- If the customer combines or mixes the reserved goods to form a single item and if one of the other items is to be regarded as the main item, we shall be entitled to pro rata ownership of the resulting item. The co-ownership share shall be measured according to the value of the reserved goods in relation to the value of the other combined or mixed items at the time of combination or mixing. The customer hereby assigns this co-ownership to the seller, granting co-ownership, whereby the seller hereby accepts the assignment.
- The customer hereby assigns to us as security any claims against third parties arising from the resale of the reserved goods, together with all ancillary rights, in total or in the amount of our possible co-ownership share. We accept this assignment. The customer undertakes to retain title to the goods vis-à-vis his customers until the purchase price has been paid in full. The customer is authorized to collect the resulting purchase price claims for our account until revocation or until payment to us is discontinued. The seller shall only revoke the collection authorization if the customer is in default of payment or if an application is made to open insolvency proceedings against the customer’s assets. In the event of revocation of the direct debit authorization, the customer shall provide us with the information necessary to collect the claim, including the corresponding supply contracts with his customers, the invoices and an overview of the payments made by the customers to the customer.
- The customer must inform us immediately in text form of any access by third parties to goods to which the seller has title, in particular also enforcement measures against the reserved goods and our claims, and provide us with the information and documents required for a defense.
- If the realizable value of the security interests to which we are entitled exceeds all claims against the customer that have not yet been paid to us by more than ten percent, the seller shall be obliged to release the security interests at the customer’s request. We shall be entitled to select the security interests to be released.
XVII. DISPUTE RESOLUTION, APPLICABLE LAW
- The exclusive place of jurisdiction is the court responsible for our registered office in Reutlingen, Germany.
- The seller is also entitled to sue the customer at the customer’s general place of jurisdiction.
- The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
XVIII. WRITTEN FORM
All amendments and additions to these GTC B2B Online Shop and the waiver of their validity must be made in writing. This also applies with regard to a possible waiver of the written form requirement.
XIX. SEVERABILITY CLAUSE
- Should one or more provisions or parts of a provision of these GTC B2B Online Shop be or become invalid, this shall not affect the validity of the remainder of the contract.
- The invalid or unenforceable provision shall be replaced by a valid and enforceable provision which comes as close as possible in legal and economic terms to the invalid or unenforceable provision and which would reasonably have been agreed if the invalidity or unenforceability of the respective provision had been taken into account when concluding this contract.
- The aforementioned provisions apply accordingly in the event of a loophole.
Status 11/2022